Shipping Policy
At Lena North, we aim to provide a smooth and reliable shipping experience for all customers. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
During high-demand periods or holidays, processing times may be slightly delayed.
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times depend on your location:
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United States: 5–10 business days
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Europe: 5–12 business days
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Rest of the world: 7–15 business days
Please note that delivery times are estimates and may vary depending on customs, local carriers, or unforeseen delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order size.
We may occasionally offer free shipping promotions, which will be clearly displayed on the website when active.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to follow your order’s progress in real time.
If you have not received tracking information within a few days after ordering, please contact us.
Delays and External Factors
While we do our best to ensure timely delivery, delays may occasionally occur due to:
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Customs processing
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Weather conditions
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Carrier delays
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Peak holiday seasons
Lena North is not responsible for delays caused by external shipping carriers or customs authorities.
Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, taxes, or import fees upon arrival.
These charges are determined by your local customs office and are the responsibility of the customer.
We are not responsible for any additional fees charged after shipping.
Lost or Stolen Packages
Lena North is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
If your tracking shows delivered but you have not received your package, please contact the carrier first. You may also reach out to us for assistance.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us immediately at:
Contact Information
If you have any questions about shipping or delivery, please contact us:
Email: info@lenanorth.com