Privacy Policy

What personal information do we collect from visitors to our website?

When you place an order or register on our website, as appropriate, you may be asked to enter your name, shipping address, email address, phone number, or other details to help improve your experience and process your order.

When do we collect information?

We collect information from you when you:

  • Register on our website

  • Place an order

  • Subscribe to our newsletter

  • Enter information on our site

  • Interact with customer support or marketing communications

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain site features in the following ways:

  • To personalize your experience and provide content and product offerings most relevant to you

  • To improve our website and customer experience

  • To better respond to your customer service requests

  • To quickly process transactions

  • To send periodic emails regarding your order, products, or updates

What do we do with your information?

Lena North takes your privacy seriously and applies appropriate security measures to protect your personal information. When you submit sensitive information on our website, both online and offline safeguards are used to protect it.

When you purchase something from our store, as part of the buying process, we collect personal details such as your name, address, email address, and phone number.

Email marketing

If you visit our site and add items to your cart, you may receive up to several reminder emails about your cart. With your permission, we may also send you emails about our store, new products, promotions, and updates.

Links

When you click on links on our website, they may redirect you to other sites. We are not responsible for the privacy practices of those external websites and encourage you to read their privacy policies.

Security

To protect your personal information, we implement industry-standard security measures to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide payment information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption where applicable. While no method of transmission over the Internet is 100% secure, we follow PCI-DSS standards and other widely accepted security practices.

Do we use cookies?

Yes. Cookies are small files stored on your device that help us improve your browsing experience and website functionality.

Cookies allow us to:

  • Remember items in your shopping cart

  • Understand and save user preferences for future visits

  • Track website usage and improve performance

  • Support marketing and advertising efforts

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features of the website and limit functionality.

Changes to this Privacy Policy

If we update or change this Privacy Policy, we will post those updates on this page. Customers are responsible for reviewing this page periodically. If we make significant changes, we may notify you via email or a notice on our website.

Contact information

If you would like to access, correct, amend, or delete any personal information we hold about you, or if you have any questions or complaints, you may contact us at:

Email: info@lenanorth.com